Customer Satisfaction Policy

Our products are of high quality and we want our customers to be satisfied with their purchase. Therefore: A 7-day inspection period from date of delivery is allowed.


If you are not satisfied with what you see, you may return the merchandise for a refund or arrange for replacement. Please see our Delivery and Returns section for more information.


Customer satisfaction is our first and most important consideration. Our warranty policy goes beyond our competitors, and is one of the best reasons to do business with us. We want our customers to have a superior buying experience, every time. Our warranty policy is designed to maximize customer confidence. Please take a moment to review our policy.

Products with written or expressed warranties over $10 will be replaced, or credited. Products totalling less than $10 will be credited. If you have already placed an order and wish to cancel, call us during standard business hours (8 a.m. to 5 p.m. EST, Monday to Friday) to obtain a Return Merchandise Authorization (RMA) Request Form.

Manufacturer's Warranties

Many products offered by Atlas Lighting & Sales Ltd. provide a Manufacturer's Warranty. These are clearly stated on the website. PLEASE NOTE: a manufacturer's statement of Average Rated Life Hours does not imply a Warranty.

Atlas Lighting & Sales Ltd. Supplemental Warranty

Some products on our site are not accompanied by a stated factory warranty. We will stand behind those products, unless categorized as Special Handling, Special Order, or Non-Stock for 90 days from date of invoice. Products in this category are usually replaced or credited back to the original credit card used for the original purchase. In replacing products covered by our Supplemental 90-day warranty, Atlas Lighting & Sales Ltd. will pay for the shipping costs of the replacement (up to 60 days from date of purchase). Please review the Special Handling Non Warranty policy below to understand the remedies for products exempt from the Atlas Lighting & Sales Ltd. Supplemental Warranty described in this paragraph.

Special Handling Non-Warranted Products

Certain product categories carry no Manufacturer's Warranty and are exempt from the Atlas Lighting & Sales Ltd. Supplemental Warranty. These products are generally exempt because they must be adapted, modified, or otherwise manipulated in order to be used as intended. Other products have an extremely short life rating due to design, such as Stage and Studio lamps. Please review carefully the following prior to purchase.

Rope Lighting

We provide service remedies on spooled rope lighting products such as section replacement and invisible splicing kits, at no charge and with no shipping charge, for one year from the date of delivery. Please contact your account manager or our Customer Service Department for assistance.


All ballasts have their respective factory warranties stated on our website. Atlas Lighting & Sales Ltd. will assist its customers with these factory warranties in the following manner.

If a ballast is declared defective and is under warranty, the customer is asked to contact their account manager or our Customer Service Department and ask for a Return Merchandise Authorization (RMA) Request Form. With the RMA, our customer may return the declared defective product at the customer's expense, for factory testing. When the factory tells Atlas Lighting & Sales Ltd. that the product is defective, and not a product that has been improperly installed, we will credit our customer for the product and we will also credit the original shipping costs of that original ballast purchase. If a replacement is needed, it must be ordered and paid for as if it were a new order. (A credit for the defective item may take from 2-4 weeks to be declared acceptable under warranty.) Any and all remedies concerning ballast purchase will follow guidelines as set forth here. Ballasts are not returnable under circumstances outside those described above.

All of the ballasts sold by Atlas Lighting & Sales Ltd. are first quality products.

WARNING: Ballast wiring and installation procedures are very complicated and should be attempted only by a licensed electrician. Ballast installation poses serious risks of electric shock which can lead to injury or death.

Stage & Studio Light Bulbs

Many stage studio light bulbs provide average rated lives which are significantly less than 90 days (such as 25-75 hours). Therefore, the Atlas Lighting & Sales Ltd. 90-day warranty may not apply to all stage & studio light bulbs.

Christmas Lighting & Decorations

Christmas Products are subjected to the 7-day inspection period references in our Customer Satisfaction Policy (please see details above). However, Christmas Products are not eligible for return, for any reason, after December 24 of the year in which the purchase was transacted. Damaged Goods must be reported within the 7-day inspection period. Warranty procedures may still be employed at any time of incidence.

Special Order & Non-Stock Items

Special Orders and Non-Stock Items are sold as final sale, “no return items”. All Fixtures are considered Special Order and are non-returnable. Please allow an account manager to assist you in this kind of purchase in order to guarantee that you are receiving the correct product.

Credit Application

If you're interested in opening a line of credit with us, please contact us for a Credit Application Form. Once it is completed, fax it to us at 416-494-0934. We will contact you in 2 to 3 business days. Don't forget - the application must be signed to be considered. If you have any questions, please contact an account manager.


Atlas Lighting reserves the right to substitute brands.  We classify GE, Philips and Sylvania as our "Premium" brands. All other brands are classified as "Economy".  We will not substitute an Economy item for a Premium item without the express consent of the consumer.  We may substitue brands within their respective classifications. 


Long fluorescent tubes are currently available in the greater Toronto area only.  For shipments outside of Canada, please contact Customer Service, 1-888-493-2977.

Min. Order

Some items may require min. order quantities.